Terms & Conditions

Our terms and conditions

Terms and Conditions

  1. Binding Conditions
    Please read these terms and conditions with care. The Hirer is signing a legally binding contract and is agreeing to be the responsible person on the boat.
  2. Company’s Right to Decline Hire
    Windermere Aquatic reserve the right to decline hire to anyone who appears to be under the influence of alcohol, drugs or other substances, or that by their actions would, in their sole judgement or opinion, constitute a risk to themselves or other lake users.
  3. Hire Charges and Security Deposit
    Hire charges vary with the type of boat, late returns will be treated as a full hour’s rental. In addition, a refundable security deposit will be taken and only returned if the Hirer has, in the sole opinion of Windermere Aquatic, met the full terms of this agreement.
  4. Early Termination of Hire
    In the event that a Hirer returns a full hour or hours early due to unforeseen circumstances, then a refund for that hour or hours will be given along with the return of the security deposit. Should Windermere Aquatic deem it necessary to terminate the hire for any reason relating to conduct of the Hirer or passengers then a refund will not be given and the security deposit retained.
  5. Period of Hire
    The period of hire will be determined prior to embarkation. Boats are hired on an hourly basis and can be hired for a maximum as arranged when booking online. Should the Hirer wish to extend their hire, which will not be possible at busy periods, they must phone Windermere Aquatic and agree a new return time
    on 07957 86 22 77.
  6. Use of Craft and Cruising Area
    The Hirer shall use the vessel solely for pleasure and recreational purposes. Under no circumstances shall the Hirer use the vessel as a ferry, beach it on the lake shore or island’s or conduct a race between vessels. Suitable pets or animals are permitted aboard at the discretion of the Handover staff. The Hirer shall restrict the cruising area of the vessel to the area discussed on embarkation. The maximum cruising area includes all the navigable waters of the Lake able to be reached in the time period of the hire.
  7. Incidents/Accidents
    In the event of an incident phone the posted number on the console immediately and inform our staff. Should the boat be damaged, we will immediately retain the deposit but there may be additional charges depending on the extent of the damage as below in 11.
  8. Late Return
    Should the Hirer return the boat late, you will be charged for an additional hour, or hours; the deposit will be retained to form part of this additional payment.
  9. Hirer Passengers and Property
    The Hirer is responsible for the conduct and safety of all passengers on board including their continual use of buoyancy aids. Windermere Aquatic accepts no responsibility for any personal items taken aboard. The Hirer is responsible for ensuring that all personal items and rubbish are removed when leaving the vessel and that no items are thrown overboard during the hire.
  10. Conduct of Passengers
    The Hirer shall ensure that all passengers behave appropriately. Passengers must remain seated at all times and make no attempt to get onto the deck or enter the working spaces of the boat. All body parts must be kept inside the vessel at all times especially when leaving and returning to the jetty. No persons on-board shall smoke, drink alcoholic beverages or use any other illegal substances.
  11. Limitations of Companies Liability
    Windermere Quays shall insure the vessel against all standard risks relating to a vessel of her size and type. Anything underneath the waterline e.g. propeller, is not covered by this insurance and should any damage be sustained, either through negligence of the Hirer or violation of the safety instructions, the Hirer shall be liable.
  12. Cancellations
    If the Hirer cancels an on-line booking 4 calendar days before the hire a full hire charge shall be returned, at any period less than this only 50% shall be refunded, should the cancellation be on the day of hire then all money’s will be retained. The only exception to this is if Aquatic Windermere initiates the cancelation due to weather or boat availability, etc. then a full fee is returned.
  13. Acceptance
    The Hirer has checked the agreed box when booking the boat thereby agreeing to abide by the Terms and Conditions stated above and to adhere to the Safety Instructions delivered in written and verbal format.

Refund Policy

We will endeavour to refund your booking for weather-related circumstances or if for any other reason we are unable to make a boat available. We cannot guarantee to refund you if you are late on arrival and miss your trip. If you are seeking a refund please get in touch so we can help.